FREQUENTLY ASKED QUESTIONS ABOUT MY NEW ACCOUNTS AT BANK OF COLORADO
WHY AM I RECEIVING A NEW DEBIT CARD?
Your current MontroseBank VISA® Debit card will continue to work through midnight March 8, 2015 after which the card should be destroyed. We will be sending you a new Bank of Colorado VISA® Debit Card free of charge to replace your current card. You should receive your new card the week of March 2, 2015, please watch for your new card.
In the event that you do not receive your new card you may contact your local branch and request a replacement card or we can provide you with a new replacement card the same day at one of these locations:
200 N. Townsend Avenue in Montrose, CO
1443 Mesa View Drive in Delta, CO
945 S. Grand Mesa Drive in Cedaredge, CO
You will need to activate your new card prior to using it. You can activate the card on March 7, 2015. You will need the card number and the last 4 digits of your social security number or EIN if the card is issued to a business. To activate your card, call the number affixed to the sticker on the card. If you would like to change your PIN you may do so when activating the card or at a Bank of Colorado ATM.
Your new Bank of Colorado debit card has no annual fee. You will have a cash withdrawal limit of $509 per day and a point of sale limit of $2009 per day.
PLEASE NOTE: Your new Bank of Colorado VISA® Debit card will have a new number; your old number will not be valid after March 8, 2015. If you have recurring charges on your card (e.g. utility payments, membership dues, etc.), please make sure to contact the merchant with your new card number in order for your service to remain uninterrupted.
WHAT DO I NEED TO KNOW ABOUT ONLINE BANKING?
A tutorial for Bank of Colorado’s online banking, bill pay and mobile banking are available to you on our website bankofcolorado.com. Click on “Education” link at the bottom of the home page, and then click on “Product Education Videos”.
PINNBANK 24-HOUR ONLINE SERVICE: Beginning March 9, 2015 you can start using Bank of Colorado’s website bankofcolorado.com. Your current online banking services at montrosebank.com will no longer be available after March 6, 2015. If you need to make copies of your statements from montrosebank.com please do so before March 6, 2015.
How to start using PinnBank: At the bankofcolorado.com home page, enter your current Access ID (Netteller ID) in the login box and click the “Personal Login” button. Consumer accounts should use the personal login. Your first time password will be the last 4 digits of your social security number. You will be prompted to change your password and answer challenge questions. You should then see your accounts online. Please call the help desk at 1.800.227.7715 if you need assistance.
Customers that have at least one business account attached to their current NetTeller online banking access will be converted to Bank of Colorado’s Business Online Banking and Business Bill Pay services. To access your accounts through Business Online Banking (Pinnbank for Business):In the Account Login box, please key in your current NetTeller ID and click on the Business Login box. You will then put in the last four digits of your PERSONAL social security number as your temporary password. You will be prompted to change your password and answer challenge questions. You will then be taken to the “Overview” screen that will show you a listing of accounts available for viewing. These are the accounts that you previously accessed. You can select an account for more detailed information or to perform transactions.
PINNPAY ONLINE BILL PAY: If you currently use online bill pay, Bank of Colorado will transfer the service.
After logging into your online banking account as outlined above, click on the account you wish to pay bills from and then click on the “PINNPAY” button near the top of the screen. The PinnPay service will be available on March 9, 2015. Log in and confirm all your payees and scheduled payments are correct.
Your current online bill payment system will not be accessible after March 4, 2015. If you wish to retain bill pay history from the MontroseBank system, you will need to print your history prior to March 6, 2015.
Please note: The date you enter into the Bank of Colorado bill pay system is the date you want the vendor to receive payment.
MOBILE BANKING: Take advantage of this convenient free service for online banking customers. With mobile banking you can view activity, transfer funds, pay bills, find branch locations and make deposits. Once you have established your online account simply download the app by searching “Bank of Colorado” in the iPhone App Store or Google Play Store.
TELEBANK: This is another free service that offers you the convenience of banking by telephone. Dial 1.800.295.6879 to access the service beginning March 9, 2015. To access your Bank of Colorado account information, enter your ten digit account number. You will be prompted to enter your PIN. The PIN will be the last four digits of your social security number or EIN if your account is a business account.
AS A CONSUMER, HOW WILL MY ACCOUNTS LOOK DIFFERENT AT BANK OF COLORADO?
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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FREE E-CHECKING |
FREE CHECKING ACCOUNT |
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Account details |
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Additional Information |
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This account does not have paper statements. If we receive notification that your email address is no longer valid and your monthly statements cannot be delivered electronically, your account will be changed to a “Select Checking Account” product and will be charged a paper statement fee of $5 per statement cycle. |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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BASIC PERSONAL CHECKING, |
SELECT CHECKING ACCOUNT |
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Account details |
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*Standard Mountain High customers will receive paper statements at no charge. |
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Additional Information |
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Accounts in Select Checking receive a paper monthly bank statement. If you currently receive your monthly bank statement electronically we will convert your account to the Free Checking Account to avoid the $5 paper statement fee. |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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NOW ACCOUNT |
INTEREST CHECKING ACCOUNT |
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Account details |
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*Deluxe Mountain High customers will receive paper statements at no charge. |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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HY MONEY MARKET, MONEY MARKET |
MONEY MARKET ACCOUNT |
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Account details |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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SAVINGS, SENIOR SAVINGS |
SAVINGS ACCOUNT |
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Account details |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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HEALTH SAVINGS ACCOUNT |
HEALTH SAVINGS ACCOUNT |
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Account details |
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AS A BUSINESS CUSTOMER, HOW WILL MY ACCOUNTS LOOK DIFFERENT AT BANK OF COLORADO?
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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BASIC BUSINESS, REGULAR CHECKING |
FREE CHECKING ACCOUNT |
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Account details |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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BUSINESS EARNING CREDIT ACCOUNT |
CORPORATE CHECKING ACCOUNT |
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Account details |
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MontroseBank – Current Account |
Bank of Colorado – New Account |
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SAVINGS BUSINESS |
BUSINESS SAVINGS ACCOUNT |
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Account details |
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WHAT WILL MY ACCOUNT NUMBER BE?
Your Bank of Colorado Account Number will be very similar to your existing number. The first 2 digits will change to 55. The last 8 digits of your account number will remain the same. If your current account number is less than 8 digits then we will add zeros until it reaches a total of 10 digits. For example, a six-digit account number of 123456 would now be 5500123456. An eight-digit account number of 12345678 would now be 55123456. A ten-digit account number of 1234567890 would now be 5534567890.WHAT IS MY ROUTING NUMBER?
The bank routing number will change on March 7, 2015. Bank of Colorado’s routing number is 107002448. Please use this routing number when signing up for automatic payments or direct deposits AFTER March 7, 2015. If you have any automatic credits or debits posting to your account through the ACH system, they will continue to be processed and the bank will send notice to the vendor.DO I NEED TO ORDER NEW CHECKS?
Please continue to use your existing checks until you deplete your supply. When it is time to re-order, the new routing number and Bank of Colorado’s name will need to be printed on your new checks. If you order through Bank of Colorado, we will take care of all your new information when placing the order. If you decide to reorder through an outside check provider, please make sure to include Bank of Colorado’s routing number 107002448 and the Bank of Colorado name. The new routing number and account number should not be used until AFTER March 7, 2015.WHY AM I RECEIVING A SPECIAL STATEMENT?
Bank of Colorado will produce a one-time special statement as of March 6, 2014. This statement will clear out the transactions from the old system. There will be no service charge assessed on this special statement and all interest bearing checking and savings accounts will receive the interest due. Going forward, you will receive a statement on the same schedule you had in the past.WHAT IF I RECEIVE ELECTRONIC STATEMENTS?
If you currently view your statements online, you will continue to receive an email notification when they are available and you will view them on the Bank of Colorado website. Follow the procedures under the Online Banking tab to access your accounts online.WILL ANYTHING CHANGE WITH MY READY RESERVE LINE OF CREDIT?
If you have an existing ready reserve line of credit associated with your checking account, the new payment due date will be 25 days after the date of your statement. Accounts that currently have a ready reserve line of credit will not be eligible for the Overdraft Privilege service.HOW WILL SERVICING OF MY MORTGAGE LOAN CHANGE?
The servicing of your mortgage loan is being transferred, effective February 2nd. This means that after this date, the name of the servicer of your loan will change. Nothing else about your mortgage loan will change. Montrose Bank is the current servicer for your loan. On February 2nd, your new servicer will be Bank of Colorado. If you have any questions regarding the servicing of your loan please contact your local branch.ARE THERE CUT OFF TIMES?
Bank of Colorado is proud to offer no cut-off times on transactions completed in our branches; however, there are cut-off times for transactions made by other means including:Online Internal Transfers...................... 8:00 PM ATM transactions including deposits.... 7:00 PM
Online External Transfers..................... 2:30 PM In-Branch Outgoing Wires................... 2:00 PM