How to Stay Secure While Using AI

From planning a trip to organizing your to-do list, artificial intelligence (AI) tools can help make many tasks easier and faster. They can also explain unfamiliar topics, organize ideas and help you get started on a project. As you explore what these tools can do, it’s important to be careful about the information you share. 

A few simple precautions can help you protect your personal and financial information while making the most of these tools. 

Think Before You Share 

Before typing a question or uploading a file, consider what information you’re providing. Depending on the AI tool’s policies and settings, your conversations and uploaded files may be stored, reviewed or used to improve its services. 

Take time to review the tool’s privacy policy and settings so you understand how your information may be handled. 

Keep Sensitive Information Private 

Even if an AI conversation feels personal, keep sensitive details out of your questions and attachments. Never share: 

• Your online banking username, password, PIN or verification codes. 

• Bank account numbers, debit or credit card numbers, or card security codes. 

• Your Social Security number or other sensitive identifying information. 

Avoid uploading bank statements, tax records, loan applications or other documents containing personal or financial details. Check photos and screenshots, too. An image may include an account number, address or other information you didn’t intend to share. 

If you’re using AI for work, follow your employer’s policies and protect confidential customer, employee and business information. 

Ask Questions Without Sharing Private Details 

You can get useful help from AI without providing sensitive information. Keep questions general and use made-up examples when you need sample calculations. 

For example, ask, “What categories should I include in a monthly budget?” rather than uploading your bank statement. To learn how interest works, use a hypothetical balance instead of sharing a screenshot of your account. 

Before submitting a message or attachment, take another look for private details. A quick review can help you catch information you may have overlooked. 

Double-Check Financial Information 

AI tools can provide helpful explanations, but their answers may be inaccurate, incomplete or outdated. Verify information before using it to make a financial decision. 

For questions about your Pinnacle Bank accounts, transactions or services, contact your local branch or our customer service team. We can help you find information specific to your banking needs. 

Make Security Part of Your Routine 

Protecting your information starts with small, thoughtful choices. Limit what you share, review privacy settings and check answers before taking action. If you believe you’ve shared sensitive Bank of Colorado account information through an AI tool, contact your local branch. We can help you take the next steps to protect your accounts.