Phone

Contact Us

Almost like another family member, we’re here for you. If you need help, have a suggestion or just want to stay in touch, there are several ways to reach out. So, feel free to use whatever works best for you.

Customer Service Phone Numbers

  • PinnBank - Online Banking

    1-800-227-7715

    Monday thru Friday, 6:00 am to 9:00 pm MST Saturday and Sunday, 9:00 am to 5:00 pm MST

  • PinnPay - Online Bill Pay

    1-877-903-0641

    5:00 am to 11:00 pm MST Daily

  • PinnBank for Business - Online Banking for Business

    1-800-789-7156

    Monday thru Friday, 7:00 am to 5:00 pm MST

  • Business PinnPay - Online Bill Pay for Business

    1-877-903-0641

    5:00 am to 11:00 pm MST Daily

  • To report a lost or stolen Visa Debit Card

    1-800-554-8969

    24/7

  • To activate your new Visa Debit Card within 90 days of receipt

    1-800-567-3451

    24/7

  • Change your PIN on your Visa Debit Card

    1-800-567-3451

    24/7

  • Report a Lost/Stolen Credit Card

    1-855-279-1051

    24/7

  • Credit Card balance inquiries

    1-855-279-1051

    24/7

  • Suspect identity fraud / Need to speak with a Resolution Specialist

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

  • File a Cellular Telephone Claim

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

Find a Branch

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Online Chat

Chat with an online representative.

If you prefer assistance via email, our customer service email address is CustomerService@bankofcolorado.com.  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

Click here to take our Customer Satisfaction Survey.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH BANK OF COLORADO OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Bank of Colorado - Loan Processing Center,
1609 E Harmony Rd,
Fort Collins CO  80525

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan #   and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.