Card Services Specialist
Job Description
The Card Services Specialist processes and researches debit card and ACH transactions, resolves exceptions, reconciliation, quality control, supports branches, and provides timely and professional service to internal and external customers.
- Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
- Process and reconcile debit card suspense activity.
- Research debit card exceptions and processing discrepancies.
- Process Visa debit card, ACH and Zelle disputes in accordance with established procedures and assigned authority.
- Process ACH Reclamations
- Resolve incoming ACH returns
- Load value to gift cards and maintain related records as assigned.
- Process sister-bank transactions accurately and within established deadlines.
- Print instant-issue debit cards and follow applicable security and control requirements.
- Support branches with debit card questions, card orders, travel notices or rules, and related service needs.
- Provide support for debit card programs, debit card rewards, and other card-related products and services as assigned.
- Communicate professionally with customers, branches, coworkers, management, vendors, processors, and other business partners.
- Effective communication and collaboration are essential for this role. While remote work may be available periodically with management approval, this position will be primarily performed on site.
- Performs other duties as assigned by management.
- Maintain regular and reliable attendance.
- Knowledge of debit card, ACH, disputes, reconciliation, and related Card Services processes and controls preferred.
- Knowledge of Fiserv systems preferred.
- Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology preferred.
- Strong customer service, written communication, verbal communication, and interpersonal skills.
- Strong attention to detail and commitment to accuracy.
- Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
- Ability to operate a computer with keyboard accuracy and speed.
- Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
- Ability to manage competing priorities and work accurately under pressure while
- Ability to perform detailed transaction processing, research, documentation review, verification, reconciliation, or data-entry work accurately.
- Ability to organize work, establish priorities, and meet operational deadlines.
- Ability to maintain confidentiality and handle sensitive customer, transaction, card, account, and bank information.
- Ability to work effectively in a fast-paced environment with frequent interruptions and competing priorities.
handling frequent interruptions.
- High School or equivalent.
- Banking experience preferred.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Bank of Colorado supports pay and transparency and complies with all applicable pay transparency laws. For more information, view the EEO KNOW YOUR RIGHTS.