Provides operational and technical support for core processing and related platforms by monitoring daily processing, administering application/server components, troubleshooting issues, coordinating changes, and partnering with vendors and internal teams to ensure secure, reliable, and timely delivery of services.
RESPONSIBILITIES AND DUTIES:
Administers, supports, and optimizes core processing and related applications/services to meet availability, performance, and security expectations.
Coordinates and executes configuration changes, patches, and upgrades using established change management and communication practices.
Supports onboarding and implementation of new applications and integrations, including requirements gathering, testing, validation, and production readiness.
Troubleshoots incidents across applications, infrastructure, interfaces, and batch processing; partners with internal teams to drive timely resolution and root-cause prevention.
Monitors daily and end-of-day processing (batch schedules, job streams, alerts) to ensure completion, accuracy, and timely recovery when exceptions occur.
Participates in an on-call rotation and provides after-hours support for critical processing, incidents, and maintenance activities.
Supports scheduled maintenance windows, releases, and project work, including occasional nights and weekends.
Creates and maintains documentation (runbooks, procedures, knowledge articles) and identifies opportunities to improve reliability through standardization and automation.
Maintains regular and reliable attendance.
Exercises independent judgment and discretion in matters impacting operations, risk, service levels, and customer experience.
Communicates clearly and professionally (verbal and written) with coworkers, leadership, vendors, and customers.
Collaboration is essential for this role. Remote work may be available periodically based on business needs; however, in-office presence is required.
Regularly exercising independent judgement and discretion over matters of significance.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge of core processing platforms (Fiserv Premier preferred), including end-of-day processing, interfaces, and operational controls.
Working knowledge of content management/workflow platforms (Hyland OnBase/Director/Unity preferred).
Ability to monitor and respond to alerts, job failures, and operational exceptions using logging/monitoring tools and documented runbooks.
Strong troubleshooting skills across applications, servers, interfaces, and batch processing; able to perform root-cause analysis and implement preventive actions.
Experience following change management, release coordination, and documentation practices; comfortable creating clear procedures and knowledge articles.
Understanding of security principles such as least privilege, access reviews, and handling of sensitive customer and financial data.
Strong customer service mindset with the ability to translate technical details for non-technical audiences and coordinate effectively with vendors and cross-functional teams.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Information Systems, Computer Science, or a related field preferred (or equivalent combination of education and experience).
Experience supporting banking operations and/or a core processing platform (Fiserv Premier preferred), including batch processing and production support.
Experience supporting Hyland OnBase/Director (or similar document management/workflow platform) preferred.
Relevant certifications (e.g., ITIL Foundation, CompTIA, Microsoft, or vendor-specific) are a plus.
PHYSICAL REQUIREMENTS:
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.
More Details
Generally, Mon - Fri 8am-5pm.
Not a remote position. Applicants should be in the Omaha / Lincoln NE metro areas
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
8 paid holidays.*
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.
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